CONTACT
(+1) 203-501-8099
New Milford, CT, United States
SKILLS EXPOSURE
EDUCATION
Master of Information Technology
Illinois Institute of Technology
2024 - Present
Associate in Computer Information Systems
Naugatuck Valley Community College
2020 - 2021
Bachelor of Biology
Western Connecticut State University
2010 - 2014
Matthew Burrow
Cloud Hobbyist
About me
Matthew Burrow is a cloud enthusiast with a keen interest in exploring and experimenting with various cloud technologies and solutions. He enjoys learning about new advancements in the cloud space and sharing his knowledge with others. In addition to his passion for cloud technologies, Matthew also enjoys traveling, photography, martial arts, videogaming, cooking, reading, and spending time with family and friends. Being curious by nature, Matthew will pick up and drop interests and hobbies as time permits or restricts. He considers himself an eternal student and is always learning something that interests him. He is also expanding his education for professional reasons.
You can follow Matthew on LinkedIn. You can also see his projects and contributions on GitHub @mburrowcloud-dotcom. Matthew is not acting as a representative for any company or employer.
Work experience
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Hardware Support Specialist Oct 2023 - PresentRQI Partners
Provided technical support for the NRP Learning Platform, RQI 1 Stop, standard Windows devices, and kiosk mode devices with a custom user interface. Performed troubleshooting of hardware and software issues, ensuring minimal downtime and optimal performance for end-users. This focused on, but was not limited to manikin and mobile learning centers. Visited client sites throughout the continental United States as needed to provide on-site support and maintenance.
- Participated in planning of education and networking events within the organization.
- Contributed to the development and implementation of technical support processes and best practices within the organization.
- Created internally facing documentation and videos to support knowledge sharing and training initiatives.
- Spearheaded a video education project under guidance from senior team members, aimed at extending the efforts of educators.
Skills: Troubleshooting, Windows, Intune, Hardware Support, Networking, Remote Support